Cancellation & Refund Policy

Service Cancellation

Clients may cancel services with 48 hours written notice. Cancellations after work has commenced will be charged for completed work and any third-party costs incurred.

Refund Eligibility

Refunds are only available when we fail to deliver agreed-upon services despite prior notification and reasonable opportunity to correct the issue. Refunds apply only to the undelivered portion of services.

Refund Process

• Written notice of service failure must be provided within 30 days of the agreed delivery date
• We will have 14 days to address and resolve the issue
• If the issue remains unresolved after our correction period, refund requests will be processed within 7-10 business days
• Refunds will be issued to the original payment method
• Partial refunds may apply based on work completed and delivered

Non-Refundable Services

Service Modifications

If you need to modify your service requirements after project commencement, additional charges may apply. Significant scope changes may require a new agreement and payment terms.

Dispute Resolution

We encourage open communication to resolve any concerns. If you’re unsatisfied with our services, please contact us immediately so we can work together to find a solution before considering cancellation.

Payment Terms

Most projects require a deposit or milestone payments. Refunds, when applicable, will be calculated based on the payment schedule and work completed at the time of cancellation.